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Shipping to Australia is available for $60 for most Metropolitan areas and takes 5-10 workings days. We will be in touch if your delivery address is outside of these zones.

Please see our Shipping Options page for more information.

All orders are shipped from Auckland, New Zealand. We aim to dispatch all orders within 1-3 working days; please note that online orders will not be processed over weekends or public holidays.

Estimated delivery once dispatched is within 3 business days for most metropolitan areas. Regional or remote locations may take longer.

These timeframes are estimates only and do not include any potential customs delays or holds.

Your tracking number will be emailed to you as soon as your order is dispatched and you can track your order on the FedEx website.

Shipping to New Zealand and Australia is currently available.

To make sure your return will be processed smoothly, please make sure your return meets the following criteria:

1. All items are to be returned in new/unworn condition, in their original packaging and within timeframes stated- within 14 days or refund of online purchases, within 30 days for exchange or return for gift certificate.
2. Unfortunately we are not able to accept items for return if they have been specially ordered, sized, engraved or altered.
3. Certain promotions may also mean an item is unable to be returned unless faulty - if this is the case it will be clearly stated with the item details during the promotion period.

Please see our Returns page for more information.

Please return your online purchases via courier. Please ensure your return meets our Returns Policy and complete a Returns/Exchanges form online so that your return can be processed as quickly and smoothly as possible. See our Returns page for more information.

Yes, gift exchange cards are available with all online purchases. Gifts can be exchanged or returned for a gift certificate within 30 days of purchase with a gift exchange card or proof of purchase.

Online orders can be returned for a refund within 14 days of purchase and returned for a gift certificate or exchange within 30 days. Some Diamond Club Tiers enjoy an extended exchange/return period, please see our Diamond Club page for more information.

Sale items can be returned or exchanged if they meet our Returns Policy. Last Chance sale items are not eligible for return or exchange (including ring size) so please choose carefully.

Unfortunately items that have been engraved, resized, special ordered or altered in anyway are unavailable for return or exchange.

Rings can be exchanged, resized or custom ordered in the correct size provided that the return of the original ring meets our Returns Policy. Please note, rings are to be returned in new/unworn condition (have not been resized or special ordered), in their original packaging and within 30 days of purchase. Please see our Ring Size Guide for information regarding specific ring sizes and sizing options available.

We offer the following payment options - Credit/Debit card, Q Card, Bank Deposit, Walker & Hall Gift Station Cards, Gift Vouchers/Certificates.

See our Payment Options page for more information.

Our Diamond Club offers you exclusive benefits including a NZ$50 voucher for every NZ$500 spent
on full priced items, a Birthday gift, free engraving, Annual Tier Announcement Gift, early access to promotions, double reward point days and more. For specific benefits for each tier, please see our Diamond Club page.

Diamond Club points are earned on all full priced items. NZ$1 spent on full priced items = 1 Diamond Club point. When 500 points are reached a NZ$50 Reward voucher is automatically generated.

Products which are discounted or tax free, purchases of gift vouchers, shipping or services do not earn reward points and will not count towards a reward voucher.

Diamond Club vouchers can be redeemed online. To redeem your vouchers online, please enter the voucher number into the Diamond Club/E-Voucher field in the checkout.

If you are having trouble logging into your online account, redeeming vouchers online or need to merge accounts because you have multiple, please email us at
online@walkerandhall.co.nz and our team will help you out.

Tax free purchases must be for personal use or be a gift under NZD$700 value.

The purchaser must be the person travelling (the passenger) and the goods must be collected when DEPARTING New Zealand.

Please check the customs allowances of your destination to confirm any entry limitations or requirements. You may be charged GST on re-entry to New Zealand if the item is not for your personal use or if it is a gift over NZD$700.

Simply shop online and when your purchase value is NZD$2300 (including GST) or over and is for personal use, you will be eligible for the tax free collection option. Let us know your international travel details and pay the tax-free price.

With confirmed payment and flight details we will provide you with your collection authorisation and arrange delivery of your jewellery to the Airport ready for you to collect once you have checked in. Your jewellery is available to collect when DEPARTING New Zealand.

Collections from Auckland International, Wellington, Christchurch and Queenstown Airports require a NZ$300 service fee.

We require at least 5 working days to deliver your tax-free purchase to the airport so we recommend completing your purchase early. If your flight is within 5 working days’ please contact us and we will confirm availability of this service based on your specific order and flight details.

Information required when purchasing in store or after you enter payment details online:

Name of passenger
Address of passenger
Contact number (prefer mobile) of passenger
Passport number
Nationality (as shown on passport)
Gender (as shown on passport)
Country of residence
Flight number
Flight date
Flight time

Tax free shopping is available at www.walkerandhall.com.au for collection from Auckland International, Wellington, Christchurch and Queenstown Airports. Select the Airport Pick Up option in the checkout and choose an airport for collection when departing New Zealand.

Tax free purchases are not eligible for return. Online tax free purchases are excluded from our online change of mind refund policy.