We're here to make your jewellery shopping experience as smooth and sparkling as possible! Whether you have questions about sizing, shipping, returns, or custom design, we're here to help. Browse our FAQs or contact our friendly team — because finding your perfect piece should be just as joyful as wearing it.
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Made to the highest standards of quality & workmanship.
Our dedicated team are here to help you every step of the way.
We offer the following payment options - Credit/Debit card, Q Card, Bank Deposit, Walker & Hall Gift Station Cards, Gift Vouchers/Certificates.
We offer FREE express delivery for online orders of $100 or more throughout New Zealand. A $9 shipping fee applies ($14 for rural deliveries) for orders under $100.
Free shipping is automatically applied at checkout when your order total is over the specified threshold. The threshold for free shipping is calculated after any promotions, discounts and/or vouchers are applied.
To make sure your return will be processed smoothly, please make sure your return meets the following criteria:
1. All items are to be returned in new/unworn condition, in their original packaging and within timeframes stated - within 14 days or refund of online purchases, within 30 days for exchange or return for gift certificate.
2. Unfortunately we are not able to accept items for return if they have been specially ordered, sized, engraved or altered.
3. Certain promotions may also mean an item is unable to be returned unless faulty - if this is the case it will be clearly stated with the item details during the promotion period.
Please see our Returns page for more information.
Please ensure your return meets our Returns Policy and complete a Returns/Exchanges form online so that your return can be processed as quickly and smoothly as possible. See our Returns page for more information.
The following payment options are available -
Credit/Debit card, Q Card, Bank Deposit, Walker & Hall Gift Station Cards, Gift Vouchers/Certificates.
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