Our Diamond Club offers you exclusive benefits including reward points and vouchers as well as access to exclusive promotions, events, and services. We believe in the value of a heartfelt 'thank you' and are committed to providing recognition and rewards to our loyal customers.
We offer a wide range of services including personalised engraving, tax free shopping, virtual consultations and more.
Shipping to Australia is available for $60 for most Metropolitan areas, we will be in touch if your delivery address is outside of these zones.
We aim to dispatch your order within 1-3 working days. Orders placed on weekends and public holidays will be processed on the next business day. Estimated delivery once dispatched is within 3 business days for most metropolitan areas. Regional or remote locations may take longer.
However during promotional or holiday periods, there may be a slight delay. We will be in touch if we anticipate any delay with your order and please don't hesitate to contact us if you have questions regarding your order.
Please see our Shipping Options page for more information.
We offer the following payment options - Credit/Debit card, Q Card, Bank Deposit, Walker & Hall Gift Station Cards, Gift Vouchers/Certificates.
To make sure your return will be processed smoothly, please make sure your return meets the following criteria:
1. All items are to be returned in new/unworn condition, in their original packaging and within timeframes stated - within 14 days or refund of online purchases, within 30 days for exchange or return for gift certificate.
2. Unfortunately we are not able to accept items for return if they have been specially ordered, sized, engraved or altered.
3. Certain promotions may also mean an item is unable to be returned unless faulty - if this is the case it will be clearly stated with the item details during the promotion period.
Please see our Returns page for more information.
3. Certain promotions may also mean an item is unable to be returned unless faulty - if this is the case it will be clearly stated with the item details during the promotion period.
Please see our Returns & Exchanges page for more information.
Our Diamond Club offers you exclusive benefits including a NZ$50 voucher for every NZ$500 spent on full priced items, a Birthday gift, free engraving, Annual Tier Announcement Gift, early access to promotions, double reward point days and more. For specific benefits for each tier, please see our Diamond Club page.
Diamond Club points are earned on all full priced items. NZ$1 spent on full priced items = 1 Diamond Club point. When 500 points are reached a NZ$50 Reward voucher is automatically generated. Products which are discounted or tax free, purchases of gift vouchers, shipping or services do not earn reward points and will not count towards a reward voucher.
Tax free purchases must be for personal use or be a gift under NZ$700 value.
The purchaser must be the person travelling (the passenger) and the goods must be collected when DEPARTING New Zealand.
Please check the customs allowances of your destination to confirm any entry limitations or requirements. You may be charged GST on re-entry to New Zealand if the item is not for your personal use or if it is a gift over NZ$700.
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